Position title
Technical Support Manager
Description

Specialized in data marketing solutions, Weborama owns the most extensive independent behavioural database in Europe, operates various proprietary technologies, including a DMP, an AdServer and offers data science services to “consumer-centric” businesses.

Weborama is a French company with 220 employees, listed on Alternext, active in 20 countries across eight offices in Europe and Latin America.

The Technical Support Manager is a technical expert for our Adserver and Data Management Platform products and will manage all internal ( Business Units from the group ) requests.

Part of Weborama Product Team and closely working with R&D team, the technical support manager is central within the organisation, delivering fast and high quality service.

Responsibilities
  • Ensure treatment, diagnosis and resolution of  Level 2 incidents
  • Manage Customer tickets and query to solve them, provide work-around and/or escalate to R&D
  • Provide R&D team with high quality analysis of the requests
  • Develop Quality procedures / Support management within the organization =
    • Create Documentations ( FAQ / One Sheeter .. )
    • Participate in QA / functional Tests
Qualifications

Required

  • 2/3 years experience in AdTech Solutions support
  • Digital Marketing Industry knowledge
  • Excellent English  written communication skills, good oral communication skills and the ability to present a positive and confident attitude ( FR,ES,NL,IT,RU, PT, US )
  • Client relationship & Customer service minded
  • Serious Technical Interests , being sensitive and interested in the Web technologies, its industry and the uses.

Additional

  • Knowledge of MediaTracking
  • Knowledge of Adserving solutions
  • Technical Skills in following areas are a plus =
    • Knowledge of how the Internet works (HTTP and DNS).
    • Knowledge of web programming (HTML, javascript … )
    • Knowledge of PHP and SQL
    • APIs ( REST / SOAP )
    • GoogleCloud / BigQuery
Job Benefits

Numerous add-ons at Weborama such as free soft drinks and coffee, fruits, 10€ restaurant vouchers and 2 yearly internal technical seminars.

Position: Technical Support Manager

Thank you for submitting your application. We will contact you shortly!

Employment Type
CDI
Beginning of employment
ASAP
Job Location
92300, Levallois-perret, France
Date posted
11 septembre 2019
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